Return and Exchanges Policy
Received an item from our store and aren’t satisfied? Our return and exchange policy is here to help—whether your purchase arrived damaged, not as advertised, or simply doesn’t meet your expectations or needs. Just make sure that the item you ordered is covered by our policy by checking the product page. Once confirmed, follow our easy three-step process to return or exchange your purchase.
1. Submit a return authorization
Once you’ve reviewed our return policy and made sure your order is covered, start the process by completing a return authorization form with detailed pictures by clicking here.
2. We'll get in touch
Our customer service team will reach out to you to start processing your return, arranging for your item to be collected at a convenient time.
3. Relax as we finish your return
After we’ve received your purchase, we’ll work quickly to verify that it’s in its original condition. Next, we’ll let you know when to expect your return.
After you place your order, we will usually ship out your items within a 72-hour period.
If you want to add something to your order, contact our service personnel—they can tell you if your purchase has already shipped. Adding items before shipment is a simple process. However, late changes will change your delivery date.
If you need to cancel your order, contact us immediately. Orders that have not been processed or shipped can be voided at no extra charge. Orders that have already shipped will be processed as normal returns.
After you receive your delivery
Not happy with your purchase? Perhaps it doesn’t live up to expectations, or doesn’t fit your home as you imagined. No problem, your purchase is eligible for return. Undamaged and unblemished items can still be sent back with no questions asked.
Our 14-day return policy applies to most items in our inventory. Just check each product page to find out if our policy applies. For all items returned in their original packaging and covered by our policy, we will refund the entire cost—we only ask that you cover the shipping. Need help getting it back to us? We can arrange to pick it up with our shipping carrier at our preferred rates.
If your purchase has arrived damaged or incomplete, our customer service team can help. Contact us right away and we can assist you by locating any missing parts or necessary repairs. Or we can ship a new item to ensure you’re completely satisfied with your purchase.
Satisfaction Guarantee
If you’re not satisfied, you’ve got our full attention. When you purchase an item from us, we’re committed to ensuring the safe delivery of your package. Our customer service team works directly out of our warehouse in New York and can look directly at your invoice and shipment. We are committed to our customers, responding to any and all of your questions. Call us now and experience the difference—we are confident we have the solution to your problem.